Sativa has over 20+ years of
experience in the Credit Card industry within Marketing, Public Relations and
Finance. She is currently the Senior Vice President for Retail Marketing
Support Operations Services for Citi Cards North America.
Sativa has a MBA in Business
Administration from the University of Phoenix and a BA in Marketing from the
University of Texas at Arlington.
As a dedicated professional
with extensive Customer Contact experience in various positions within
Citigroup; she has led Consumer and Commercial Customer Service teams,
Collections, Control and Compliance, Vendor Management, Operational Support and
Public Relations groups. During her
tenure her passion and success has been centered on process execution,
relationship building and leadership development. Her expertise includes cross-functional
leadership/levels, compliance, regulatory, information security, marketing,
client development, collections, customer service, employee development, and
project management. She demonstrates
effective communication and problem-solving skills with the ability to resolve
difficult situations under adverse conditions.
Her ability to achieve results when faced with multiple priorities and
dependencies in a fast-paced environment.
Sativa is wife and a mother of
two sons, Jordan (14) and Justin (6). She also holds numerous board and
leadership roles within the community Dallas, Arlington and Ft Worth
communities. She is a Presidential
Service award winner and logs over 1,000 of community service annually in the
areas of financial education, community development, educational enrichment and
civic responsibility each year.
Her current philosophy is
those things that mean the most to you, should be reflected in the time and
attention you give them.