Sativa has over 20+ years of experience in the Credit Card industry within Marketing, Public Relations and Finance. She is currently the Senior Vice President for Retail Marketing Support Operations Services for Citi Cards North America.
Sativa has a MBA in Business Administration from the University of Phoenix and a BA in Marketing from the University of Texas at Arlington.
As a dedicated professional with extensive Customer Contact experience in various positions within Citigroup; she has led Consumer and Commercial Customer Service teams, Collections, Control and Compliance, Vendor Management, Operational Support and Public Relations groups. During her tenure her passion and success has been centered on process execution, relationship building and leadership development. Her expertise includes cross-functional leadership/levels, compliance, regulatory, information security, marketing, client development, collections, customer service, employee development, and project management. She demonstrates effective communication and problem-solving skills with the ability to resolve difficult situations under adverse conditions. Her ability to achieve results when faced with multiple priorities and dependencies in a fast-paced environment.
Sativa is wife and a mother of two sons, Jordan (14) and Justin (6). She also holds numerous board and leadership roles within the community Dallas, Arlington and Ft Worth communities. She is a Presidential Service award winner and logs over 1,000 of community service annually in the areas of financial education, community development, educational enrichment and civic responsibility each year.
Her current philosophy is those things that mean the most to you, should be reflected in the time and attention you give them.